Balkandrop Ltd

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Contact

Get in touch

Questions about an order, a download or a licence? We answer every message ourselves and aim to reply within three working days.

Email
support@balkandrops.com

Orders, downloads, refunds, licensing and anything else about the store.

Telephone
+44 7874 457486

Monday to Friday, UK business hours.

Response time
Within 3 working days

Email is fastest — include your order number if you have one.

Registered office
Balkandrop Ltd

32 Topps Drive, Bedworth, England, CV12 0DE, United Kingdom. Legal correspondence only — please don’t send returns here.

Send us a message

We use your details only to reply to your message. See our Privacy Policy.

What to include in your message

Telling us these things up front usually saves an exchange of emails:

  • Your order number, and the email address you used at checkout.
  • The name of the product the question relates to.
  • For a file problem: which file, what you tried to open it with, and the exact error message you saw.
  • For a licensing question: what you intend to make, whether it is for a client, and roughly how it will be distributed.

Before you write — the quick answers

  • Where are my files? Your downloads appear in your account under “Downloads” as soon as payment clears, and in your order confirmation email. You need to be logged in to download. Start at My Account.
  • My download link has stopped working. Links do not expire — email us and we will restore your access.
  • Can I use this in client work? Yes. The Standard Licence included with every purchase covers commercial and client projects. The limits are set out in the Licence.
  • Can I have a refund? Digital downloads are not normally cancellable once the download has begun, but you are covered if a file is faulty or not as described, and we consider duplicate purchases case by case. See section 7 of the Terms of Use.
  • I need a licence beyond the standard one. Tell us what you have in mind and we will quote for an Extended Licence.

Data protection and complaints

For questions about the personal data we hold, or to exercise your rights under UK data protection law, email us at the address above. Our Privacy Policy explains what we collect and why. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

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